By default the IP Office will use internal music on hold by uploading a music file from the IP Office Manager PC. For IP500 V2 systems, you can load a file onto the System SD card prior to installing it in the IP Office.
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The file must be of the following format and must be calledholdmusic.wav.
Audio sample size
Mac mini apple inc stock. Channels
Audio Sample Rate
Up to 90 seconds.
To loading a music on hold file onto a System SD card
|2.||Using a card reader, copy the file into the/system/primaryfolder on the System SD memory card.|
|3.||If the IP Office is or will be configured for additional hold music files (up to 3 additional files), copy those files to the same location. The name of the additional files must match those specified in the IP Office system's configuration.|
When you create/convert new MOH file, before attempting to load it onto the system, don't forget to check file properties again and verify if they conform to requirements.
Music Files Game Rate 10
Sysmon trace taken while uploading new file (with default filters) will show if there are any problems loading new file, for example:
11:53:13 71815916mS FILESYS: (34) FilesysReader: Written: A:SYSTEMPRIMARYholdmusic.wav
11:53:14 71816098mS PRN: MOH: A:systemprimaryHoldMusic.wav updated on card
11:53:14 71816098mS PRN: WAVFileReader - reload file holdmusic.wav
11:53:14 71816202mS PRN: Read hold music HoldMusic.wav from memory card
11:53:18 71820849mS PRN: WAVFileReader::Read:File too big
10:03:49 1217835473mS PRN: WAV Hold Music HoldMusic.wav failed to load
Note: For more details, please visit this link: http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/installation/adding_a_music_on_hold_file_2.htm